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you acknowledge and consent to the use, collection, storage or disclosure of your Personal Information by us in accordance with this Policy and the Privacy Act.
If you do not agree to us handling your Personal Information in the manner set out in this Policy you must immediately cease to access this website or our products and services, and you should not provide us with any of your Personal Information.
We follow the definition of Personal Information given in the Privacy Act:
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
We may collect (and hold) different Personal Information from you depending upon how you interact with us.
If you access our website, we may collect information about how you have used our site.
If you access our Facebook or other social media pages, we may collect your name, postal/street address, e-mail address, phone number or contact details if you submit them to us.
If you contact us, we may collect your name, postal/street address, e-mail address, phone number or contact details.
We may also collect information about:
If you visit our cellar doors, vineyards, hosted events or tours (eg. wine and food festivals or dining functions) we may collect photographic images and video footage of you which may be used in our promotional materials. If you do not wish for that to occur, please advise a relevant member of staff on the day.
We collect Personal Information:
We store your Personal Information in hard copy format and/or digitally on site and with a third party storage provider. All hard copy material is secured using an internal file storage system. All digital material located on site is secured using our own internal computer system. Any digital transfer of Personal Information is secured through encryption. Payment details provided through our website are processed through a secure server.
Mt Yengo uses data storage providers located in Australia and overseas. Where appropriate, Mt Yengo has agreements with its storage providers to keep all Personal Information they store secure, using reasonable and appropriate security methods.
Mt Yengo may collect Personal Information for a number of reasons, including:
Our use of Personal Information may extend beyond these uses, but will be restricted to purposes that we consider to be related to our functions and activities.
If we collect Personal Information from you, we may:
We may use your Personal Information to communicate directly with you to promote a product or service (Direct Marketing). These communications are sent in various forms, including mail, SMS and email. We use Direct Marketing to provide you with information about products or services that we believe you may be interested in. If you receive Direct Marketing material from us, and do not wish to continue receiving it, please contact us by any of the methods set out in paragraph 13 below, asking to be removed from all future Direct Marketing programs. Once we have received your opt-out request, we will remove you from our Direct Marketing programs as soon as reasonably practicable.
This Policy does not apply in relation to any other websites linked to, or from, our website. We are not responsible for the privacy practices or the content of those websites. You should contact the operators of those other websites directly for details of their information handling practices.
Your Personal Information may be stored with, or accessed by, third parties who provide us with various goods and services (such as software, IT infrastructure, website hosting and maintenance services).
As those third parties are situated, and store content, offshore, your Personal Information may be transmitted, disclosed, stored or accessed in overseas jurisdictions, including US.
If you proceed to submit your Personal Information to us, you are consenting to the transmission, storage and access of your Personal Information by third parties in overseas jurisdictions for those purposes. In that respect, Australian Privacy Principle 8 which ordinarily obliges us to take reasonable steps to ensure that overseas recipients of your Personal Information do not breach the Australian Privacy Principles (except Principle 1) will not apply.
Please note that if any of those overseas recipients handle your Personal Information in a manner which is inconsistent, or does not comply, with the Australian Privacy Principles:
You can deal with us either anonymously or by using a pseudonym if you choose. However, if you do so we may not be able to provide you with accurate or useful information, and you may not be able to access a full range of our products and services.
From time to time we may make changes to this Policy. Changes come into effect from the time when they are brought to your attention, or when you next log on to our website, whichever is earlier. Please make sure you review the Policy each time you visit our website to keep up to date on any changes.
If you have a question or complaint, you can raise it with us by:
Calling us on +61 401 477 364
Sending a letter to 808A Milbrodale Road, Broke, NSW, Australia 2330
We take all complaints seriously and will respond to you within a reasonable period of time, unless we consider your complaint to be frivolous or vexatious.
If you aren’t satisfied with the way we have handled your complaint, you can make a complaint to the Office of the Australian Information Commissioner at http://oaic.gov.au.